Feel free to reach out with any questions, feedback, or concerns. Our goal is to make communication easy and reassuring for everyone.
Our team, including editors and subject experts, reads every message. We aim to acknowledge messages within 48 hours and responsd within 7–10 working days.
When you get in touch, it helps us fix mistakes, update guides, and decide what to work on next. The personal information you give us is kept safe according to our privacy policy. We don’t share it with others unless the law says we must.
We’re here for people all over the UK during usual business hours, from 09:00–17:30 GMT/BST. Our contact methods work for everyone, including those who need assistive technologies. If you need help in a different format, just let us know.
When contacting us, please mention the article’s URL, a brief summary of your point, and any relevant screenshots. Also, tell us how you’d like us to contact you and the best times to do so. Whether you’re calling for customer support or to connect with our UK teams, this page has the info you need.
We are always happy to hear from you and aim to make getting in touch simple. Fill out the contact form on this page for common questions about articles, how to use the site, or your subscription. If you need to, you can write to us or send detailed reports through email to [email protected].
When you send us a message, please include your name, how we can contact you back, and what your question is about. Give us a clear summary of your query and attach any screenshots or files if they’re needed. This helps us direct your question to the right team quickly.
Make sure to choose the most suitable way to get in touch depending on your needs. For general feedback, issues with the site, or subscription questions, the contact form is your best bet. For anything that needs attachments or more detail, email us.
Let us know about general feedback, how clear our content is, or if you need help with your subscription as these are non-urgent issues. If it’s something critical like security issues or legal matters, let us know straight away. These urgent topics are our top priority.
We accept enquiries in English and help out with different formats if needed. If English isn’t your first language, just give us a simple explanation and any attachments that might help. Our goal is to make sure everyone can understand our answers.
The personal details you share with us are only used to answer your queries and improve our services. We keep your information safe and process everything according to our privacy policy.
We welcome alerts about mistakes, broken links, missing info, or outdated content from readers and partners. Your timely reports help us maintain accuracy and trust in our journalism. Every report is taken seriously and we address issues swiftly with a clear process for making corrections.
When reporting an issue, please share the article’s URL and specify where the problem is – in the headline, a particular paragraph, or the time-stamp for audio or video. Explain the issue clearly and provide evidence like links, documents, or screenshots. Mention whether you’re a reader, an expert, or representing an organisation, and suggest a possible correction if you can.
Our editorial team starts working on reports as soon as they come in. Subject editors look into the claims and might talk to external experts if needed. If we need to make a correction or update, we write it up, review it, and then publish it with a note on the article page. This note is straightforward, using words like “updated” or “correction,” and includes the date and a short reason to keep our process transparent.
We try to respond to reports within 48 hours. Simple fixes or updates usually happen within one to two weeks. Bigger investigations may need more time. If you’ve given us contact details, we’ll let you know when we’ve made a correction.
Deciding to correct an error or update content due to new facts or rules involves recognised journalism standards. Our corrections policy talks about how we handle mistakes and our commitment to fairness and being accountable to the public.
If there are legal or rights concerns, like defamation or copyright issues, you should reach out to our legal notices team. Please email or send a letter with all the necessary documents and how we can contact you. These situations need clear evidence and formal requests so our legal team can handle them properly.
When making press enquiries, please mention your organisation and role. Also, describe the topic or article and if your request is under embargo. State your preferred communication method – phone, video, or written Q&A. Also, suggest potential dates and times. Providing clear details helps us quickly find the right editorial or expert contributor for you.
To discuss partnerships or collaborations, tell us about your business and campaign goals. Mention proposed deliverables, your target audience, and timelines. Include an indicative budget so our team can see if it’s feasible. Our partnerships team reviews commercial proposals, keeping editorial independence for all content.
If you’re an influencer or want to be a guest contributor, send us a brief of your proposal. Include word count, author bio, and links to previous work. We check freelancer and contributor pitches for relevance and audience appeal. Expect a reply within ten working days.
We take confidentiality seriously and carefully handle embargoed materials and NDAs. Review of factual content before publication is on a case-by-case basis. All sponsored or affiliate content will be clearly marked.
Responsible Gambling
We share articles on online casino gaming with a focus on responsible gambling. Our goal is to offer clear info while promoting safe gambling. We also provide help for those concerned about their own or someone else’s gambling habits.
Our editorial approach is balanced. We are upfront about our affiliate relationships and include messages about gambling responsibly when needed. We don’t make gambling seem risk-free. All affiliate links and ads are checked to ensure they follow UK laws and ad standards. Organizations focused on preventing gambling harm are invited to get in touch with our Media Requests & Partnerships team. We’re keen on collaborating with recognised charities and public organisations to boost awareness and support services in the UK.